FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Where are you located?
A: We are working from Erode, India.

Q: How do I get in touch with my you?
A: You will be provided with direct email id and phone number and you can get in touch any time you like.

Q: What hours do you work?
A: We work to our own timetable and we can discuss your needs to find the right fit. Most of us work normal 9 to 5 business hours and others work whenever you need them!

Q: How do I keep track of my hours?
A: On request, you will be sent a task report on a daily basis at the end of the day with the name of the project that you have assigned, time taken to complete each project, status of the project whether its completed or pending, the reason for that.

Q: How do we share files?
A: With the use of Dropbox you can share the files that you want to share with us. There is no need to send files via email and there will be no chance of duplicate documents. It works just like a normal server, just in the cloud. We also use Google Drive if that’s your preference. It’s up to you!

Q: Does my hours roll over to the next month if I don’t use them completely?
A: We allow 30% of the unused hours to roll over to the next month. We hold this policy and it is fair to all of our clients. If you are on a 10 hour per week plan, an assistnat helping you might also be helping 2 or 3 other clients and if all the clients decides to carry over their remaining hours, your assistant won’t be able to handle the work load since we are only supposed to work 40 hours a week.

Q: How do I unsubscribe my membership?
A: You can cancel your service at any time by email or call before your next billing cycle begins.